Maintenance Requests and a Tenant Portal for Property Offices: Mirsad

October 23, 2026 · Cortex Solutions

Maintenance requests lost in WhatsApp chats? See how Mirsad receives them via a tenant portal, assigns and tracks them, and links each repair cost to the property.

A voice note on WhatsApp at midnight: "The AC in apartment 12 is broken." A photo of a water leak in the residents' group. A call from a tenant asking for the third time: "What happened to my request?" This is a daily scene in many property-management offices across the Kingdom, and the result is always the same: lost requests, technicians who do not know their priorities, a tenant who feels nobody cares, and an owner surprised by a maintenance bill they cannot trace.

Maintenance is not a side detail in property management. It is the part of the office's service the tenant feels most, and it weighs heavily on their decision to renew or leave.

The problem: maintenance lives outside the system

When requests are handled through WhatsApp, phone calls and paper, the same problems keep appearing:

• There is no single record of all requests, so some get lost between chats.
• Nobody knows exactly who owns each request and what its status is right now.
• The tenant cannot see the progress of their request, so they keep calling and grow more frustrated.
• Repair costs are not linked to the property, so later nobody knows whether they belong to the owner or the tenant.
• The manager cannot tell which property drains the most maintenance spending, or which unit is stuck under repair.

The solution: a clear maintenance cycle from request to closure

Offices that handle maintenance professionally build a fixed cycle:

• One official channel for receiving requests instead of ten.
• Every request assigned to a responsible person, with a clear status: new, in progress, closed.
• Every request linked to the property and unit, with its cost recorded and who bears it defined.
• The tenant kept informed of their request's status without needing to call.
• Reports that show maintenance spending for each property separately.

How Mirsad runs this cycle

Mirsad by Cortex is a fully Arabic cloud property-management platform built for the Saudi real-estate market. It brings properties and units, leases, collection, owners, maintenance and the tenant portal into one system. On the maintenance side specifically:

• Requests from the tenant portal: the tenant submits a maintenance request from their portal, and it reaches the office dashboard directly instead of getting lost in a chat.
• Assignment and follow-up: the office receives the request, assigns it and follows its status until it is closed.
• Costs where they belong: the maintenance cost is linked to the property and charged to the property, the owner or the tenant.
• Every unit's status at a glance: know which units are leased, which are vacant and which are under maintenance.
• Performance per property: occupancy, collection and expenses for each property, so maintenance spending shows up in your reports immediately.

The tenant portal: better service, fewer calls

The portal is not only for maintenance. Tenants see their contract, invoices and receipts there, and their maintenance and communication requests reach the office dashboard. That means fewer questions like "How much do I still owe?" or "Send me the contract", and a more professional image for your office.

Maintenance is part of the whole picture

Because Mirsad connects its modules through one set of data, maintenance is not separated from the rest of the work:

• Leases are created once; the payment schedule is built and reminders arrive before due dates and before the lease ends.
• Collection shows who paid, who is late and what remains, with numbered receipts and invoices and VAT calculated automatically.
• The office commission is calculated from collections, and each owner has a statement of what they are owed and what they owe.
• Permissions for each employee by role with an activity log, and each office has its own separate database and backups.

Signs your office needs a change

• You search WhatsApp chats for an old request and cannot find it.
• An owner asks why something was deducted from their statement and you have no clear breakdown.
• The same tenant keeps calling about the same request.
• You cannot say with confidence how many units are stuck under maintenance right now.

If two or more of these apply to you, it is time to move maintenance into one system.

Who is it for?

Mirsad is designed for property-management companies, real-estate offices, owners of compounds and towers, owners' associations, endowments and charities, and real-estate investment portfolios. It needs no server, no installation and no tech team: a browser and an internet connection are enough, from any device.

Start in a few simple steps

• Create your office account.
• Add your properties, units and their owners.
• Record your leases with their payment schedules.
• Turn on the tenant portal and let requests reach the right place.

Turn maintenance from a source of complaints into a reason for tenants to renew. Try Mirsad free for 14 days with all features, no credit card required and with Arabic-language support. See the details and order: https://cortex.sa/solutions/mirsad