Cortex Workspace — Your team and your customers, in one workspace.

Customer conversations from every channel, team tasks and projects, internal messaging, voice and video meetings, shared files you edit together online, and a mobile app — all inside Cortex, with your staff’s own accounts and permissions.

Teams whose work is split between WhatsApp groups, scattered files and separate meeting apps — and who want one place instead.

• Contact center: WhatsApp, Instagram, Messenger, your website chat and email in one shared inbox, with an AI assistant.
• Tasks & projects: My tasks as a list or board, projects by stage, each task linked to its invoice, order or customer.
• Team messaging: Channels per team, branch or project, direct messages, mentions and threads.
• Meetings & calls: Voice and video calls, screen sharing and guest links — with an AI summary and tasks afterwards.
• Files & online editing: Shared folders with permissions, and Word, Excel, PowerPoint and PDF files edited together in the browser.
• Reminders & mobile app: Meeting and callback reminders, push notifications, and a staff app for iPhone and Android.