Pharmacies, Clinics and Workshops: Call Customers by Phone with Zaheb
· Cortex Solutions
A crowded waiting area and shouted names? Zaheb prints a number and QR code on the receipt and alerts customers on their phone when their order is ready, no pagers.
When we talk about calling systems and order queues, restaurants and cafés usually come to mind first. But the same problem repeats every day in many other places: a pharmacy where customers stand waiting for their prescriptions, a clinic whose waiting area fills with patients waiting to collect, a repair workshop where a customer sits for an hour not knowing when their car or device will be ready, and a pickup point that gets crowded every evening.
In this article we explain the problem, how it can be solved simply, and how Zaheb from Cortex Solutions does it with no extra devices.
The problem: waiting without information
Waiting itself is not the worst part for the customer; waiting without knowing anything is. It shows up in familiar ways:
- Names called out loud in a crowded room, so some customers miss their name and others are embarrassed to hear it announced to everyone.
- Customers crowding the counter to ask "Is my order ready?", keeping staff busy answering instead of preparing.
- A customer who steps out to wait in the car or run a nearby errand, then comes back too late or far too early.
- Traditional pagers that have to be bought, charged and maintained, and get lost or broken over time.
In pharmacies and clinics in particular, a crowded waiting area adds to patients' stress and gives an impression of poor organisation, even when the team is working at full capacity. In workshops, long waits without information turn into repeated calls and questions that keep technicians from their work.
The solution: a clear number and a phone alert
The logical solution is for every customer to get a clear number, be able to follow their order from where they are, and receive a personal alert when it is ready, without standing at the counter or carrying an extra device. Everything this needs is already in the customer's hand: their phone.
How does Zaheb do it?
Zaheb is a Cortex Solutions product built around one idea: call your customer without a pager. According to the product page, a number is printed on the customer's receipt together with a QR code; the customer follows the order on their phone and gets an alert the moment it is ready, with no pagers and no point-of-sale system required. The page lists Zaheb as suitable for restaurants, cafés, clinics, pharmacies, workshops and pickup counters.
Zaheb's main features as shown on its page:
- Works on its own: no cashier system needed, and with Cortex POS calling is automatic.
- Phone alert: the customer scans the code once and is called when the order is ready.
- Your board: issue, call and close tickets from one screen.
- Your space on the page: show an offer or campaign while the customer waits.
What does this look like on a real working day?
At the pharmacy: the customer hands in a prescription and receives a receipt with a number and a QR code. They scan it once and sit down or wait in the car, and when the medicine is ready the staff member presses call on their board and the alert reaches the customer's phone. No names shouted out, no crowding at the counter.
At the clinic: at the point where results, medicine or documents are collected, every patient gets a number and follows their turn on the phone instead of asking reception every few minutes.
At the workshop: the customer receives a receipt when dropping off a car or device, can wait somewhere comfortable or run a nearby errand, and gets the alert when the order is ready.
In every case the waiting page remains your space: you can show an offer or a campaign there, such as care products at a pharmacy or an extra service at a workshop, turning waiting time into a marketing opportunity rather than wasted time.
Why it suits small and medium businesses
- No pagers to buy, charge or hunt for at the end of the day.
- No cashier system required, so you can start whatever your current setup is.
- If you use Cortex POS, calling happens automatically with no extra step from staff.
- Full management from one screen: issue the ticket, call and close.
Get started
If the waiting area in your pharmacy, clinic or workshop is crowded and your team spends its time answering "Is my order ready?", Zaheb gives you a simpler, calmer way to organise pickup.
Learn about Zaheb here: https://cortex.sa/solutions/zaheb
For full details and to order: https://zaheb.io/
Or request a quote from the Cortex Solutions team: https://cortex.sa/estimator